Refund policy
Return & Refund policy
30-Day Return Window
We accept returns within 30 days of delivery for most items. If you’ve changed your mind or aren’t satisfied, you can return unused items for store credit.
Unlimited Returns for Unused Items
We accept unused, uninstalled products in original condition at any time for store credit.
Condition of Returned Items
- Items must be in original, unused condition.
- Packaging and all components must be included.
- Items not returned in original condition may receive only partial credit.
Damages & Issues (Within 30 Days)
- If your item arrives defective, damaged, or incorrect, notify us within 30 days.
- We’ll cover return shipping for confirmed defects or order errors.
- Change-of-mind returns require you to cover return shipping.
How to Request a Return
- Use our Contact Forms, or
- Email info@blckline.com.au with your order details.
- Do not send any item back without approval — we’ll provide next steps.
Refund Method & Processing
- Standard refunds are issued as store credit.
- In select cases, refunds may be returned to your original payment method.
- Please allow up to 15 business days for processing after we receive your return.
Exchanges & Replacements
If you'd prefer an exchange or replacement instead of a refund, let us know when submitting your request — we'll try to accommodate it where possible.
Important Notes
- We reserve the right to deny returns for items not in resalable condition.
- Please package all returns securely to avoid transit damage.